About Petrano

Yes. We deliver across Canada. Delivery terms are quoted case by case in each quotation, including Incoterms where applicable.

Every quotation states its delivery terms, including Incoterms where applicable. On imported equipment we can act as importer of record and quote a price delivered to your site with duties, brokerage and customs clearance included.

Yes. We confirm the ship date in writing the same business day we receive your purchase order, and we tell you within 1 business day if anything changes. For long lead and staged deliveries, we track the factory milestones and report progress to your team.

Petrano is a technical supplier and procurement partner, not a manufacturer. You buy from Petrano, and we deal with the manufacturer for you, from order through warranty. Products are supplied new, genuine and traceable to the manufacturer unless you agree otherwise in writing.

Petrano is your first line of warranty service, so you deal with us, not the manufacturer. The standard warranty is at least 1 year parts and labour from installation, or from delivery when no installation is ordered, and the manufacturer warranty applies where it is longer. Extended warranties of 1 to 5 additional years are available on selected product lines.

Petrano does, for the working life of the instrument, with the manufacturer behind us. A technical problem gets a reply by phone or remote session the same business day, when needed Petrano coordinates an on site visit by the manufacturer service engineer, with the date confirmed within 1 business day of diagnosis, and spare parts not held at our Winnipeg depot are ordered from the manufacturer with the delivery date confirmed at diagnosis. After the warranty, we provide repair, preventive maintenance, calibration coordination and spare parts.

Yes, when installation, commissioning and training are included in the quotation. We send the site requirements before delivery, deliver large equipment to the room of use, and schedule installation and training around your lab.

Yes, where the manufacturer offers it. We can arrange a factory acceptance test, attended or by live video, a demonstration, or a test on your samples, and we pass on the manufacturer test report for the delivered unit.

We confirm the certification status with the manufacturer before we quote. Where a unit is not factory certified to CSA or cUL, the quotation includes the recognized field evaluation, done before shipment or at installation, so your site inspection holds no surprises.

Before you order, the technical data sheets, plus the site requirements in the quotation, such as utility hookups and room constraints. With delivery, the manuals, certificates of conformance where applicable, and a Safety Data Sheet for any hazardous product.

Not without written approval from the person who placed the order. If the part you specify is discontinued or unavailable, we send you an alternative with its specification, and you can accept or refuse it at no charge.

Yes. We identify the manufacturer and the main manufacturing or final assembly site, and we collect the available country of origin and supplier documentation for your review. Your organization remains responsible for its own trade agreement assessment.

Yes. Petrano accepts purchase orders, credit cards and PCards with no processing fee, and sets up hosted catalogues on Jaggaer eProcurement platforms on request.

Payment terms depend on the equipment category and the customer’s credit. We set them out in each quotation, before you issue your purchase order.

Yes. Send your vendor registration, direct deposit or tax forms to info@petrano.ca and we return them completed and signed, normally the same business day. Petrano is federally incorporated in Canada and GST/HST registered.

Yes. We support bid documentation and coordinated submissions. The buyer remains responsible for its procurement process, trade-agreement assessment, and award decisions.

Item/part numbers, quantities, delivery location, specs/standards, any solicitation number, and your deadline.

Yes. We can send a budgetary quotation for a CFI, Tri-Council or internal budget request, followed by a formal quotation once the funding is confirmed. After delivery, we provide the itemized invoice, proof of delivery and serial numbers your funding audit needs.

No restocking fee on any return, at any time. Request a return by phone, email or web form with your purchase order number. We issue a return authorization within 1 business day, and we book and pay the pickup. Unused listed items in original condition can be returned within 30 days of delivery for full credit, issued within 5 business days of receipt. Defective, damaged or wrong items are replaced within 2 business days, or repaired on site by our technician within 3 business days, at no cost to you, with freight paid by Petrano in both directions.

Yes. Our corporate policies P1 to P8 cover customer service, returns, substitution and recall, shipping, warranty, sustainability, conduct, and privacy and accessibility, and our forced labour, packaging and greenhouse gas policies are published too. All are on the Policies page, with a PDF to download.