Privacy Policy

1. Who we are

Petrano Supply Inc. ("Petrano", "we", "us") operates petrano.ca, a technical supplier and procurement partner based in Winnipeg, Manitoba. This policy applies to personal information collected through this website, which is intended for business and institutional users.

2. Privacy contact

Questions, access requests, correction requests, withdrawal of consent requests, and complaints may be sent to info@petrano.ca or to Petrano Supply Inc., 441-100 Innovation Drive, Winnipeg, Manitoba R3T 6A8, Canada. Petrano will route the request to the person responsible for privacy compliance.

3. Information we collect

4. How we use your information

Petrano uses personal information to respond to enquiries, prepare quotations, source products, communicate with buyers and suppliers, coordinate logistics and after-sales support, assess compliance requirements, screen for sanctions and restricted parties, prevent fraud, administer accounts, maintain business records, handle disputes, ensure security, and meet legal, tax, customs, export, sanctions, procurement, contractual, and insurance obligations.

5. Consent

By submitting a contact or quote request form, you consent to our use of the information you provide to respond to and manage that enquiry. Petrano will not add a person to promotional mailing lists unless consent exists or another legal basis applies. Promotional electronic messages will include identification and an unsubscribe option where required. You may withdraw consent at any time by contacting us, subject to legal or contractual restrictions.

6. Disclosure

We do not sell your personal information. We may share it, only as needed and under appropriate confidentiality obligations, with: suppliers, manufacturers, and distributors to prepare quotations and fulfil orders; logistics providers and customs brokers; payment providers; professional advisors; IT, email, and hosting providers; insurers; public-sector buyers where needed for procurement documents; and government authorities where required by law.

7. Service providers and storage outside Canada

Petrano may use service providers for website hosting, form processing, email, communications, document storage, accounting, logistics, payment, security, and professional support. Some providers may process or store information outside Canada, including in the United States or other jurisdictions where they operate. Information processed outside Canada may be accessible to courts, law enforcement, or national security authorities under the laws of those jurisdictions. Petrano remains responsible for personal information under its control.

8. Retention

We keep personal information only as long as necessary for the purposes described, or as required by law. Enquiry and quote records may be kept while the enquiry is active and for a reasonable period afterward for account, audit, warranty, tax, insurance, contractual, and dispute purposes. Records required for legal, tax, customs, export, sanctions, and procurement compliance may be kept longer. Information is securely deleted when no longer required.

9. Safeguards

We use reasonable administrative, technical, and organizational safeguards, including access limitation, staff access controls, service-provider controls, encrypted transmission where available, and breach assessment. No method of transmission or storage is completely secure.

10. Breach response

If Petrano becomes aware of a privacy breach, Petrano will assess the incident, take reasonable containment steps, keep required records, and provide notices to individuals, regulators, or other organizations where required by law.

11. Your rights

You may request access to the personal information we hold about you, ask us to correct it, withdraw consent, or make a complaint. We may ask for information to verify your identity or authority before responding, and we will respond within a reasonable time. If a concern is unresolved, you may contact the Office of the Privacy Commissioner of Canada or the applicable provincial authority.

12. Cookies and analytics

This website does not use tracking, advertising, or analytics cookies. If analytics, pixels, chat tools, embedded maps or video players, or remarketing tools are added in the future, we will update this policy and any cookie notice before launch and use privacy-respecting tools.

13. Quebec

If you are in Quebec, you may exercise your rights of access, correction, and withdrawal of consent, and make a complaint, in French. Requests may be sent to the privacy contact above, who also serves as the person responsible for the protection of personal information.

14. Children

This website is intended for business and institutional buyers and is not directed to children.

15. Changes to this policy

We may update this policy from time to time. The date above shows the last revision.